Consumer Info

We understand that things can be confusing after an accident, we're here to make the process painless for you. After we explain the repair process, it's as simple as giving us your trust and your car key. And we'll handle the entire process for you, such as setting up car rentals and anything else.

We've included several resources for you, and will add more as they become available.

And as always, if you have any questions, please do not hesitate to call us.

We work for you, and we want to help you! If you are ever dissatisfied with your insurance company, it is your right to file a complaint with the state of Pennsylvania to have it resolved.

Pennsylvania Insurance Department: https://www.insurance.pa.gov/Consumers

Your Vehicle, Your Choice: http://yourvehicleyourchoice.com/what-is-steering/

Crash Repair Info: https://crashrepairinfo.com/

What Insurance Companies MAY Tell You

True:

The choice is yours - it's your vehicle so you may choose any body shop, that’s the law.

By law, insurance companies can't steer or pressure you to have repairs done at a specific shop.

Differences in estimates are common, less expensive estimates may not include all work.

You have the right to choose what rental car company you'd like to use.

We offer Kulp Rental Cars on-site and will arrange your rental reservation for you.

We provide a Limited Lifetime Warranty on all collision repairs.

We work for YOU, not the insurance company.

Not True:

You must get more than one estimate.

You only receive a lifetime warranty from their "preferred shops".

You may have to pay more if you choose a shop not recommended by them.

You must wait for an adjuster to evaluate your vehicle before choosing a shop.

You can’t get a rental vehicle until an adjuster evaluates your vehicle.

It will be easier and more convenient to go to a "preferred shop".